Get More Customer Feedback and Online Reviews
Fresh Feedback makes it simple to collect actionable feedback from your customers. Get more Five Star reviews on your chosen platforms and resolve issues for unhappy customers.
Get Reviews from your Happy Customers
Customers who respond positively to your brand are invited to leave you a review on the review sites of your choice, including Facebook, Google, Yelp, Foursquare and more.
These customers are very happy to share their positive experience and help your business grow.
Prevent Negative Reviews by Resolving Problems
Unhappy customers are likely to deter potential customers in your target demographic from purchasing from you.
It takes 12 positive experiences to make up for one unresolved negative experience. (Source: “Understanding Customers” by Ruby Newell-Legner)
Fresh Feedback will direct customers who show dissatisfaction with your brand to a contact form that will give them the opportunity to have their problems resolved, and deflect them from leaving negative feedback for you on popular review web sites.
Get More Reviews
Fresh Feedback can display different Thank You messages to your Promoters and Detractors, allowing you to get more positive reviews on Amazon, Facebook, Google, Yelp, Foursquare and more.
Connects with your Checkout
Our plugins and integrations for popular e-commerce platforms including Shopify, WooCommerce and WordPress make it easy to automatically survey all of your customers.
Customize Your Surveys
Upload your logo and choose a highlight color for use in the e-mail surveys, as well as customizing the survey question for your company or product name.
Send Your First Survey in Less than 5 Minutes
Create a Survey
Choose from our E-Mail or In App surveys and complete your customisations including uploading your logo and customising the text of your survey question. Tell us which social media profiles/pages you want us to ask your customers to review you on.
Import Your Data
For E-Mail Surveys, upload your e-mail list for automated recurring surveys or connect us to your WordPress, WooCommerce or Shopify store for once off surveys. No developer required!
For In App Surveys, add our embed code to the pages that you want the surveys to appear on.
Customers Complete a Single Question Survey
Your customers will be asked your survey question and given the opportunity to provide any extra comments. Positive respondents will be asked to leave a review on the sites of your choice, while others will be given an opportunity to contact you with their problems.
Monitor and Respond to Feedback
You can track your survey results over time with our dashboard, and use our tools to group your feedback in buckets - eg performance, support, pricing - to see common themes in your customer's feedback. Resolve your customer's issues for them in a timely manner and increase their happiness with your brand.